Returns
Learn how we handle returns for manufacturing defects — with care, fairness, and clarity.
Returns
At LUNÉA, every piece is carefully crafted and inspected before delivery. As a boutique label, we are unable to accommodate returns due to change of mind. However, if your item arrives with a manufacturing defect, we’ll gladly arrange a refund.
🛡️ Return Eligibility
We accept returns only for items with clear manufacturing defects, under the following conditions:
You contact us within 48 hours of receiving your order
A clear unboxing video is provided, showing the parcel being opened and the issue
The item is unused, unwashed, and in its original condition and packaging
⚠️ Returns Not Accepted For:
Change of mind or personal preference
Minor variations due to material texture or handmade details
Items used, worn, or damaged after delivery
- SALES item / Item bought with any voucher/discount code.
💬 How to Request a Return
Email us at luneafashionmy@gmail.com or message us on WhatsApp
Include:
Your order number
The unboxing video clearly showing the defect
Supporting photos, if needed
We will assess your request and respond within 1–2 working days.
💸 Refund Process
If your return is approved, we will provide return instructions. Once we receive and inspect the item, a full refund will be issued to your original payment method. Return shipping costs may be covered if the defect is confirmed.
