Privacy Policy
Our Commitment to Your Privacy
Effective Date: 01/05/2025
At LUNÉA, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.lunea.com.my or interact with us through our services.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following personal information when you browse, register, or make a purchase:
Full name
Email address
Shipping & billing address
Phone number
Payment details (processed securely via third-party gateways)
Purchase history
IP address and device/browser data (via cookies)
2. How We Use Your Information
We use your personal data to:
Process and fulfill orders
Send order confirmations, tracking updates, and support responses
Notify you about promotions, product launches, or updates (only with consent)
Improve our website functionality and user experience
Comply with legal obligations
3. Marketing Communications
With your explicit consent (opt-in), we may send you promotional emails or newsletters. You can unsubscribe anytime via the link in our emails or by contacting us directly.
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and collect analytics data. You can adjust your browser settings to disable cookies, though it may affect your site experience.
5. Third-Party Services
We may use trusted third-party providers to process payments (e.g., Billplz), deliver newsletters, or analyze site traffic (e.g., Google Analytics). These providers only receive data necessary to perform their services and are required to keep your data secure.
6. Data Protection
Your data is stored securely and only accessible to authorized personnel. We take reasonable steps to prevent unauthorized access, disclosure, or loss of your personal information.
7. Your Rights
Under the Personal Data Protection Act 2010 (PDPA), you have the right to:
Access or update your personal data
Withdraw consent for marketing
Request removal of your personal data from our records
To exercise these rights, contact us at: info@lunea.com.my
8. Children’s Privacy
LUNÉA does not knowingly collect data from individuals under the age of 18. If we discover we’ve collected personal data from a minor, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, please reach out:
📧 Email: info@lunea.com.my
🌐 Website: www.lunea.com.my
📱 Instagram: @lunea_officialmy
